Let’s get you
back to your journey.
Contact Phillip Arron McKenzie at phillarronmac@gmail.com for help with access, purchases, refunds or the guide.
Seller contact address: Phillip Arron McKenzie, Seestrasse 267, 8713 Uerikon, Switzerland.
Use the same email for checkout and sign-in. We email you a code to open your verified purchase. If you paid and cannot open it, contact support before paying again.
Already purchased?
Open my journey / check access
Use the same email for checkout and sign-in. We email you a code to open your verified purchase. If you paid and cannot open it, contact support before paying again.
I’m using another device
Your purchase access is checked when you sign in. Your memories stay on their original device. Download a backup in My story on that device and restore it in My story on your new device.
I cannot find my saved memories
Use the browser or home-screen app where you originally made them. Browser storage can be separate. Restore a downloaded backup if you have one. Avoid clearing website data while you look for your entries.
I need help with a payment or refund
Email us using the address you entered at checkout. Include the purchase date and Stripe receipt or order reference if available. The launch policy offers a voluntary full refund if requested within 7 calendar days of purchase, with any longer rights required by law preserved. Opening an email does not automatically issue a refund.
Write to Arron
This form prepares an email in your email app. Nothing is submitted until you send it there.
If your email app does not open, write directly to phillarronmac@gmail.com.